Reference Quarterly, Volumen22Reference and User Services Association, 1982 |
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Página 160
... patron's request . " The documents staff members tested did not , as a whole , demonstrate this view of reference service . When they thought of referral service - which was only occasionally — it was usually directed to only a few of ...
... patron's request . " The documents staff members tested did not , as a whole , demonstrate this view of reference service . When they thought of referral service - which was only occasionally — it was usually directed to only a few of ...
Página 369
Librarian Self - Disclosure and Patron Satisfaction in the Reference Interview The purpose of this study was to investigate whether self- disclosure on the part of librarians would promote patron satisfaction with the reference ...
Librarian Self - Disclosure and Patron Satisfaction in the Reference Interview The purpose of this study was to investigate whether self- disclosure on the part of librarians would promote patron satisfaction with the reference ...
Página 372
... patron felt the librarian understood him , if he would come to that librarian again , and if the pa- tron felt he explained himself sufficiently to begin with . The use and non - use of self- disclosure showed little or no difference in ...
... patron felt the librarian understood him , if he would come to that librarian again , and if the pa- tron felt he explained himself sufficiently to begin with . The use and non - use of self- disclosure showed little or no difference in ...
Contenido
Outreach to Migrants | 33 |
7 | 41 |
Staff Selection and Training for Quality Online Searching | 48 |
Derechos de autor | |
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Abstracts academic Adult Services American Library American Library Association Annual areas bookmobile brarians brary catalog Center citations cluded collection College Committee Community coverage criminal justice database desk DIALOG Dictionary Directory discussion documents edition Editor ence Encyclopedia entries European Communities evaluation form F. W. Lancaster foreign students formation Gail Porter Gale groups Guide included Information Service ISBN issue Journal Library Association library instruction Library Service liography literary literature little magazines materials mation ment Metuchen Microcomputer Milledgeville National online search online services patrons percent periodicals problems profes professional Public Library published questions RASD Readers Reference and Adult reference interview reference librarians reference questions reference service reports Scarecrow searcher selected sources specific staff tion titles topic University Update users volume York