Reference Quarterly, Volumen22Reference and User Services Association, 1982 |
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Página 71
... Services in Public Libraries , " Jour- nal of Librarianship 13 : 9-24 ( Jan. 1981 ) . Kusack , James M. " Integration of On- line Reference Services , " RQ 19 : 64-68 ( Fall 1979 ) . Kusack , James M. " Online Reference Service in ...
... Services in Public Libraries , " Jour- nal of Librarianship 13 : 9-24 ( Jan. 1981 ) . Kusack , James M. " Integration of On- line Reference Services , " RQ 19 : 64-68 ( Fall 1979 ) . Kusack , James M. " Online Reference Service in ...
Página 158
... Referral service was not viewed as necessary or as an integral part of refer- ence service . Undoubtedly staff members cannot answer all the reference questions that they receive . But , in such cases , they should not leave the patron ...
... Referral service was not viewed as necessary or as an integral part of refer- ence service . Undoubtedly staff members cannot answer all the reference questions that they receive . But , in such cases , they should not leave the patron ...
Página 163
... Reference Service : An Annotated Bibliographic Guide ( Lit- tleton , Colo .: Libraries Unlimited , 1977 ) . 7. Childers , " Trends in Public Library I & R Services , " p.2036-37 . 8. Myers , " The Effectiveness of Telephone Reference ...
... Reference Service : An Annotated Bibliographic Guide ( Lit- tleton , Colo .: Libraries Unlimited , 1977 ) . 7. Childers , " Trends in Public Library I & R Services , " p.2036-37 . 8. Myers , " The Effectiveness of Telephone Reference ...
Contenido
Outreach to Migrants | 33 |
7 | 41 |
Staff Selection and Training for Quality Online Searching | 48 |
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