Reference Quarterly, Volumen27Reference and User Services Association, 1987 |
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Página 16
... patron perception of fill rate . The Wisconsin - Ohio program gathers both kinds of data . We have estab- lished a stringent criterion for patron- perceived fill rate . In order to be counted as a " filled " or successful question , pa ...
... patron perception of fill rate . The Wisconsin - Ohio program gathers both kinds of data . We have estab- lished a stringent criterion for patron- perceived fill rate . In order to be counted as a " filled " or successful question , pa ...
Página 97
the patron was varied in the videotapes . Following the presentation of a tape , ob- servers were asked to rate various aspects of the librarian's behavior on a twenty- two - item scale . Data analyses were conducted to deter- mine the ...
the patron was varied in the videotapes . Following the presentation of a tape , ob- servers were asked to rate various aspects of the librarian's behavior on a twenty- two - item scale . Data analyses were conducted to deter- mine the ...
Página 103
... patrons , especially with respect to inclusion . While the female pa- trons gave their highest ratings to the videotape in which the librarian behaved warmly but with low inclusion toward the patron , the male patrons gave their highest ...
... patrons , especially with respect to inclusion . While the female pa- trons gave their highest ratings to the videotape in which the librarian behaved warmly but with low inclusion toward the patron , the male patrons gave their highest ...
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academic libraries Adult Services American Library Association Annotated Bibliography brarians brary catalog CD-ROM citations College comic books Committee compact disc database Dictionary Directory documents edition Editor electronic ence entries evaluation Fabens fiction formation Graduate groups Guide Hispanic Illinois included Index Info Trac Information Science institutions ISBN issues labor education Library and Information Library Association Library Journal Library Services literature materials mation ment National OCLC online searching optical disc paper patrons percent problems profes professional programs Public Library published rankings RASD readability readers Reference Books reference collection reference interview reference librarians reference questions reference service reported response retrieval School Library School of Library selected Social sources staff statistical survey tion tional titles topic University University of Wisconsin-Madison users York