Reference Quarterly, Volumen27Reference and User Services Association, 1987 |
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Página 16
... patrons . Four types of ques- tions account for two - thirds of the direc- tional questions , each amounting to 15 to 20 percent of the total . These are ( 1 ) inqui- ries regarding locations of specific tools or types of tools ; ( 2 ) ...
... patrons . Four types of ques- tions account for two - thirds of the direc- tional questions , each amounting to 15 to 20 percent of the total . These are ( 1 ) inqui- ries regarding locations of specific tools or types of tools ; ( 2 ) ...
Página 100
... patrons . In general , they found the librar- ian depicted in the tape to be colder toward the patron than did the patrons who watched the same performance . This result leads one to wonder whether the fe- male librarians either ( a ) ...
... patrons . In general , they found the librar- ian depicted in the tape to be colder toward the patron than did the patrons who watched the same performance . This result leads one to wonder whether the fe- male librarians either ( a ) ...
Página 103
... patrons should expect this level of service because a client should ex- pect interest , concern , and attention to needs . This generates respect for the pro- fessional and support for the library " ; " yes , patrons should expect this ...
... patrons should expect this level of service because a client should ex- pect interest , concern , and attention to needs . This generates respect for the pro- fessional and support for the library " ; " yes , patrons should expect this ...
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academic libraries Adult Services American Library Association Annotated Bibliography brarians brary catalog CD-ROM citations College comic books Committee compact disc database Dictionary Directory documents edition Editor electronic ence entries evaluation Fabens fiction formation Graduate groups Guide Hispanic Illinois included Index Info Trac Information Science institutions ISBN issues labor education Library and Information Library Association Library Journal Library Services literature materials mation ment National OCLC online searching optical disc paper patrons percent problems profes professional programs Public Library published rankings RASD readability readers Reference Books reference collection reference interview reference librarians reference questions reference service reported response retrieval School Library School of Library selected Social sources staff statistical survey tion tional titles topic University University of Wisconsin-Madison users York