RQ., Volúmenes34-35Reference and User Services Association, 1994 |
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Página 482
... patron's nonrecorded library use . Only 20 percent of the responding libraries indi- cated they had written procedures used to protect their patron's privacy in the gen- eral reference department or in the on- line search department ...
... patron's nonrecorded library use . Only 20 percent of the responding libraries indi- cated they had written procedures used to protect their patron's privacy in the gen- eral reference department or in the on- line search department ...
Página 503
... patron satisfaction is considered a valuable outcome . The im- portance of satisfaction increases as librar- ies move toward standards of customer service with a patron - as - customer model . Can satisfaction be increased through the ...
... patron satisfaction is considered a valuable outcome . The im- portance of satisfaction increases as librar- ies move toward standards of customer service with a patron - as - customer model . Can satisfaction be increased through the ...
Página 17
... patron have a " personal librarian " sounds won- derful , but is impractical in the inade- quately staffed libraries in which most of us work . Consider this real - life scenario : a patron usually contacts Jane Smith when he needs ...
... patron have a " personal librarian " sounds won- derful , but is impractical in the inade- quately staffed libraries in which most of us work . Consider this real - life scenario : a patron usually contacts Jane Smith when he needs ...
Contenido
Adult Services Sharon Baker Editor Mary Ann Ramey Guest Columnist | 163 |
Guidelines and Procedures for Telefacsimile and Electronic Delivery | 178 |
From Committees of RASD | 431 |
Derechos de autor | |
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