RQ., Volúmenes34-35Reference and User Services Association, 1994 |
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Página 220
... staff members had weak in- terviewing skills or gave inaccurate an- swers than they were if the staff member made them feel uncomfortable , showed no interest , or appeared to be judgmental about the question . " 4 In fact , in some ...
... staff members had weak in- terviewing skills or gave inaccurate an- swers than they were if the staff member made them feel uncomfortable , showed no interest , or appeared to be judgmental about the question . " 4 In fact , in some ...
Página 226
... staff who exhibited the unhelpful behav- iors were not really professional librari- ans . In our study , 72 users discussed the probable status of the staff member who helped them . Of these , only 15 users ( 20.8 percent ) stated that ...
... staff who exhibited the unhelpful behav- iors were not really professional librari- ans . In our study , 72 users discussed the probable status of the staff member who helped them . Of these , only 15 users ( 20.8 percent ) stated that ...
Página 228
... staff member inviting the user to return for more help ( either to the same staff member or to another ) if the user did not find the needed information . In 31 ( 40.3 percent ) of our 77 cases , the user reported that the staff member ...
... staff member inviting the user to return for more help ( either to the same staff member or to another ) if the user did not find the needed information . In 31 ( 40.3 percent ) of our 77 cases , the user reported that the staff member ...
Contenido
Adult Services Sharon Baker Editor Mary Ann Ramey Guest Columnist | 163 |
Guidelines and Procedures for Telefacsimile and Electronic Delivery | 178 |
From Committees of RASD | 431 |
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