RQ, Volúmenes32-33Reference and User Services Association, 1992 |
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Página 222
... service that took place at a particular time and under a particular set of circumstances . The ref- erence process , however , is not static . Changes in technology , staffing , leader- ship , and policies that affect reference pro ...
... service that took place at a particular time and under a particular set of circumstances . The ref- erence process , however , is not static . Changes in technology , staffing , leader- ship , and policies that affect reference pro ...
Página 224
... reference librarians ' attitudes toward their customers , and the nature of the questions answered by reference librar- ians . Therefore , it is not clear ... reference service work together to im- prove reference service 224 WINTER 1993 RQ.
... reference librarians ' attitudes toward their customers , and the nature of the questions answered by reference librar- ians . Therefore , it is not clear ... reference service work together to im- prove reference service 224 WINTER 1993 RQ.
Página 349
... reference standards , using goals and objec- tives as a framework . Standards based on observable behavior are ... service , many have focused on the desk service as a whole rather than on individual performance , and have evaluated ...
... reference standards , using goals and objec- tives as a framework . Standards based on observable behavior are ... service , many have focused on the desk service as a whole rather than on individual performance , and have evaluated ...
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