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Found the inf but the patron not satisfied Patron Appears Satisfied 5 . Patron Appears Satisfied 5 . ... Found the inf Patron but the patron Appears not satisfied Satisfied 4. Patron gave up 5 . 5. Found the inf Patron but the patron ...
Found the inf but the patron not satisfied Patron Appears Satisfied 5 . Patron Appears Satisfied 5 . ... Found the inf Patron but the patron Appears not satisfied Satisfied 4. Patron gave up 5 . 5. Found the inf Patron but the patron ...
Página 248
Poor communication often results in frustration and resentment on the part of the patron , and a sense of inadequacy on the part of the reference librarian . The concept of active listening is perhaps best described by using a ...
Poor communication often results in frustration and resentment on the part of the patron , and a sense of inadequacy on the part of the reference librarian . The concept of active listening is perhaps best described by using a ...
Página 249
Patron I've forgotten how to use it ENCODING с 0 1 tron's real information needs . The favorable conclusion to the interview demonstrates what users of active listening have experienced many times ; it is an effective technique in ...
Patron I've forgotten how to use it ENCODING с 0 1 tron's real information needs . The favorable conclusion to the interview demonstrates what users of active listening have experienced many times ; it is an effective technique in ...
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Contenido
Library Literacy | 15 |
Govt Pubs | 23 |
Quantitative Evaluation of the Reference Process | 43 |
Derechos de autor | |
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AACR2 Abstracts academic agencies American Library Association areas bibli biblio bibliogra brary catalog Center Chicago citations cluded collection Community compiled Cooperative Reference cost coverage database Detroit Dictionary Directory discography documents edition editor ence Encyclopedia entries field film format Fresno County G. K. Hall Gale Research Garland Reference guide to information illus Includes indexes information sources Institute interlibrary International ISBN journals language library instruction Library of Congress literature materials mation ment Metuchen Music National OCLC offline ography online searching Oregon State Library patron percent printed problems production public libraries published ratios records reference librarian reference service requests retrieval RLIN San Mateo County Scarecrow Science searcher selected Slavic social specific staff standard tion tional titles topics U.S. Government University updated volume workshop York