Reference Quarterly, Volumen21Reference and Adult Services Division of the American Library Association., 1981 |
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Página 45
... patron not satisfied 4. Patron gave up 5. Found the inf but the patron not satisfied 4. Patron gave up 5. Found the inf but the patron not satisfied 4. Patron gave up Patron Appears Satisfied 5 . 6 . Patron Appears Satisfied 3 . 5 ...
... patron not satisfied 4. Patron gave up 5. Found the inf but the patron not satisfied 4. Patron gave up 5. Found the inf but the patron not satisfied 4. Patron gave up Patron Appears Satisfied 5 . 6 . Patron Appears Satisfied 3 . 5 ...
Página 248
... patron approaches the reference desk and states , with an air of frustration : " I'm having trouble with the card catalog . " The patron's statement is a verbalization of his need to find specific information in the card catalog . This ...
... patron approaches the reference desk and states , with an air of frustration : " I'm having trouble with the card catalog . " The patron's statement is a verbalization of his need to find specific information in the card catalog . This ...
Página 249
... patron has been reluctant to reveal . To allay some fears , active listening is not a manipulative technique . It does not give the reference librarian power to control the patron , but its effective use does provide the patron with the ...
... patron has been reluctant to reveal . To allay some fears , active listening is not a manipulative technique . It does not give the reference librarian power to control the patron , but its effective use does provide the patron with the ...
Contenido
Library Literacy | 15 |
Govt Pubs | 23 |
Quantitative Evaluation of the Reference Process | 43 |
Derechos de autor | |
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AACR2 Abstracts academic agencies American Library Association areas bibli biblio bibliogra brary catalog Center Chicago citations cluded collection Community compiled Cooperative Reference cost coverage database Detroit Dictionary Directory discography documents edition editor ence Encyclopedia entries field film format Fresno County G. K. Hall Gale Research Garland Reference guide to information illus Includes indexes information sources Institute interlibrary International ISBN journals language library instruction Library of Congress literature materials mation ment Metuchen Music National OCLC offline ography online searching Oregon State Library patron percent printed problems production public libraries published ratios records reference librarian reference service requests retrieval RLIN San Mateo County Scarecrow Science searcher selected Slavic social specific staff standard tion tional titles topics U.S. Government University updated volume workshop York