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Found the inf but the patron not satisfied Patron Appears Satisfied 5 . Patron Appears Satisfied 5 . ... Found the inf Patron but the patron Appears not satisfied Satisfied 4. Patron gave up 5 . 5. Found the inf Patron but the patron ...
Found the inf but the patron not satisfied Patron Appears Satisfied 5 . Patron Appears Satisfied 5 . ... Found the inf Patron but the patron Appears not satisfied Satisfied 4. Patron gave up 5 . 5. Found the inf Patron but the patron ...
Página 248
Poor communication often results in frustration and resentment on the part of the patron , and a sense of inadequacy on the part of the reference librarian . The concept of active listening is perhaps best described by using a ...
Poor communication often results in frustration and resentment on the part of the patron , and a sense of inadequacy on the part of the reference librarian . The concept of active listening is perhaps best described by using a ...
Página 249
Patron I've forgotten how to use it ENCODING с 0 1 tron's real information needs . The favorable conclusion to the interview demonstrates what users of active listening have experienced many times ; it is an effective technique in ...
Patron I've forgotten how to use it ENCODING с 0 1 tron's real information needs . The favorable conclusion to the interview demonstrates what users of active listening have experienced many times ; it is an effective technique in ...
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Contenido
Library Literacy | 15 |
Govt Pubs | 23 |
Quantitative Evaluation of the Reference Process | 43 |
Derechos de autor | |
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Términos y frases comunes
Abstracts academic addition agencies American annotated appear areas arranged Association Bibliography brary catalog Center charge citations collection Community compiled complete cost County cover database Department Detroit Dictionary Directory Division documents edition editor effective ence English entries field format Gale Health Human important Includes indexes individual Institute instruction interest International ISBN issue journals language librarians Library limited literature major materials ment Music offer organization patron percent periodicals person present Press printed problems production public libraries published questions records reference service reports requests Research response Science selected serve social sources specific staff standard tion titles topics United University volume World York
Información bibliográfica
| Título | RQ., Volumen21 |
| Colaboradores | American Library Association. Reference and Adult Services Division, Reference and User Services Association |
| Editor | Reference and Adult Services Division of the American Library Association, 1981 |
| Procedencia del original | Universidad de California |
| Digitalizado | 14 Jul. 2011 |
| Exportar cita | BiBTeX EndNote RefMan |