RQ, Volúmenes30-31Reference and User Services Association, 1990 |
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Página 351
... desk service and reference perfor- mance continues to be debated and has been the focus of several recent articles in the professional literature . " Some have questioned the reliability of staff perfor- mance at the desk . Others have ...
... desk service and reference perfor- mance continues to be debated and has been the focus of several recent articles in the professional literature . " Some have questioned the reliability of staff perfor- mance at the desk . Others have ...
Página 358
... desk . Additionally , participating in the for- mative process focused staff attention on the premise that desk performance re- quires social and interpersonal skills and abilities that may not be directly related to skills required for ...
... desk . Additionally , participating in the for- mative process focused staff attention on the premise that desk performance re- quires social and interpersonal skills and abilities that may not be directly related to skills required for ...
Página 42
... desk . The staff works at the reference desk in one- or two - hour shifts during the day and for longer periods during the evening and weekend hours . As a rule , staff members work at the reference desk with at least one other person ...
... desk . The staff works at the reference desk in one- or two - hour shifts during the day and for longer periods during the evening and weekend hours . As a rule , staff members work at the reference desk with at least one other person ...
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