RQ, Volúmenes30-31Reference and User Services Association, 1990 |
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Página 207
... users from an uncontrolled en- vironment , i.e. , one in which the hardware and software being used was unfamiliar . As questions from remote users prolifer- ated ... users is an essential part of their SUPPORT SERVICES FOR REMOTE USERS 207.
... users from an uncontrolled en- vironment , i.e. , one in which the hardware and software being used was unfamiliar . As questions from remote users prolifer- ated ... users is an essential part of their SUPPORT SERVICES FOR REMOTE USERS 207.
Página 210
display means or how to remedy a prob- lem . As casual users , they use OPACs briefly and infrequently . Studies have found that remote users initiate help com- mands more often than on - site users . The ideal interface , therefore ...
display means or how to remedy a prob- lem . As casual users , they use OPACs briefly and infrequently . Studies have found that remote users initiate help com- mands more often than on - site users . The ideal interface , therefore ...
Página 225
... user searchers ' needs . There is confusion among end - users be- tween the concepts of keyword and descrip- tor searching . Observations of and interac- tion with end - users , rather than the survey data , seem to indicate that users ...
... user searchers ' needs . There is confusion among end - users be- tween the concepts of keyword and descrip- tor searching . Observations of and interac- tion with end - users , rather than the survey data , seem to indicate that users ...
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