RQ, Volúmenes20-21Reference and User Services Association, 1980 |
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Página 163
... patron could reflect re- luctance to reveal his real need because he perceives his request as an embarrass- ing one . The librarian might find this the ideal time to disclose some information that could relieve the patron's tension ...
... patron could reflect re- luctance to reveal his real need because he perceives his request as an embarrass- ing one . The librarian might find this the ideal time to disclose some information that could relieve the patron's tension ...
Página 248
... patron approaches the reference desk . and states , with an air of frustration : " I'm having trouble with the card catalog . ” The patron's statement is a verbalization of his need to find specific information in the card catalog ...
... patron approaches the reference desk . and states , with an air of frustration : " I'm having trouble with the card catalog . ” The patron's statement is a verbalization of his need to find specific information in the card catalog ...
Página 249
... patron , but its effective use does provide the patron with the opportunity to express and clarify his real information needs and to feel valued in his interaction with the librarian . will get Some cautions . As with any other skill ...
... patron , but its effective use does provide the patron with the opportunity to express and clarify his real information needs and to feel valued in his interaction with the librarian . will get Some cautions . As with any other skill ...
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AACR2 Abstracts academic agencies alphabetical American Library Association Annotated Bibliography Annual biographical brary card catalog Center Central Intelligence Agency Chicago citations cluded collection Committee communication Comp compiled cost coverage database Detroit Dictionary Directory discography documents edition Education ence Encyclopedia entries film formation G. K. Hall Gale GeoRef guide to information Health Includes indexes information guide series Information Sources interlibrary loan internal audit ISBN issues Journal library instruction Library of Congress library service liography literature materials ment Metuchen National OCLC patron percent periodicals printed problems public libraries published questions RASD record Reference Books reference librarians reference service reference sources requests Research RLIN Scarecrow Science selected staff statistics tion titles topics University updated users viewdata volume Washington women York